Enquiry Officer

Job description

Job title: Enquiry Officer
Salary: £21,518
Location: Clydebank
Department: Enquiry, Fulfilment and Research
Grade: 9
Duration: Permanent, full time
Closing date: 18 February 2019
Job ref no: 19455

Scottish Enterprise (SE) is Scotland’s main economic development agency. We help Scottish businesses to grow nationally and internationally, to become more efficient and innovative, and to access the funds they need to develop.

The difference you'll make

In this role you’ll be handling initial enquiries from companies and from people interested in starting their own business. These might be made by phone or email, website enquiries or through our social media channels. You’ll also handle enquiries from colleagues in the SE network.

These enquiries could be for SE or one of our partner organisations, such as Scottish Development International or Business Gateway. Requests for information are varied and cover areas including funding and grants, training, exporting and other services to businesses.

You might be able to answer the enquiries straight away or arrange for one of our specialists to get in touch. At times you’ll need to search and gather information from a variety of sources and send it to your customer. We’ll train you to use our CRM system and to make sure you’re equipped to answer enquiries effectively.

The qualities you'll bring

This role is ideally suited to someone with experience in dealing with customers, on the phone or face-to-face. Or you might work in an admin role and be able to demonstrate your customer service skills. If you have an SVQ or other relevant qualification in an office or admin subject, or experience in an outbound call environment, that would be a bonus.

You’ll be a quick thinker with a confident telephone manner, and know how to ask questions to gather the information you need. Being a team player is important, as is being able to prioritise your own workload. A professional approach and the desire to learn will see you succeed in this role.

Disability confident employer

Disability confident employer

Investor in people

Investor in people

Stonewall Scotland Diversity Champion

Stonewall Scotland diversity champion

Working families employer member 2018/2019

Working families employer

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